Getting the Most Out of ProperHands (for New Customers)

Thinking of booking a cleaning session with us? Here are some suggestions and tips based on our experience to help you with your decision-making process as well as getting the most out of your booking!

Keeping an Open Mind

Engaging a new cleaner can be scary. You are basically inviting a stranger into your home for the first time, and literally display all your mess to him/her. Trust us, it can be as terrifying for the cleaner as well. Because of that, both home owners and cleaners tend to be cautious and wary when meeting for the first time. We hope that everyone can be as open-minded as possible and give it some time for the both of you to get used to each other, and for the cleaner to get used to your home. That is how we advise our cleaners as well when they are slightly apprehensive when faced with uncertainty.

Especially if you have hired someone to clean your home previously, please do not expect the same kind of behaviour and personality, or even the same style of cleaning as your previous cleaner as they are entirely different people. If you have certain preferences as to cleaning style and order, do communicate that with the cleaner and I’m sure that all the cleaners will try their best to adapt to you. Of course, we’re not asking you to tolerate behaviour that you’re uncomfortable with. If that does happen, do let us know and we’re speak to the cleaner or find someone else more suitable for you.

Allocating Enough Time for Cleaning Tasks

We understand that time is precious and some of you would like the cleaning to be completed as quickly as possible or you might not be willing to pay for more hours and thus have booked the shortest duration possible for your cleaning session. However, this normally doesn’t give cleaners enough time to complete the cleaning tasks, thus leaving customers with a bitter taste with a half-completed cleaning.

That is the reason why we have recommended hours for homes of a certain size. Typically it takes a cleaner an hour to vacuum and mop a 3-bedroom (4 or 5-rm HDB) home. Bathrooms take around 30-45 min each and the kitchen usually occupies 1 hour. If you’re looking at ironing, a rough average would be around 10 pieces of clothing ironed per hour. We’re not saying that all cleaners will clean at the same exact speed nor this applies to homes with different levels of cleanliness. That is why usually for the first two cleaning sessions, it might take longer than expected to complete all the cleaning tasks.

If you’re clear about the exact tasks and the standard time it needs for cleaning, please feel free to adjust the duration. If you’re not, we would advise you to book with our recommended duration and if there’s a need to, we can always adjust the duration after the first few sessions once you are used to the cleaner and the cleaner is used to your home and preferences.

Using the Right Tools for the Right Jobs

We’ve written about using the right tools for window cleaning to ensure safety for our cleaners. This also directly affects how clean the windows have been cleaned and how fast the task is completed. That is the reason why we also request that home owners provide the right tools for the right jobs. A good example is using a vacuum cleaner vs a broom. It is common knowledge that a vacuum cleaner is a much more comprehensive cleaning tool than a broom, therefore your expectations have to be lowered if you are only providing a broom for the cleaner. Another example is using a mop vs a cloth to wipe the floors. We have encountered families where the floors have always been wiped clean using a cloth, and although that can definitely done, the cleaner would have to spend more time and physical effort to get it cleaned. In the long term, some cleaners might not be willing to use this method for long as it puts extra strains on their backs and legs, thus choosing to quit the job. Providing the right tools and cleaning agents is important to ensure that the cleaner is able to do the cleaning in an efficient and effective way.

Booking for A Service on the ProperHands Website

If you’re still not familiar with our booking process, our website allows you to simply sign up and book for a cleaning in just 3 simple steps when you click the Book a Cleaning button:

  1. Sign up with your contact details and address
  2. Choose your service frequency (one-time or recurring), appointment timing and cleaning duration/tasks.
  3. Make payment by entering your credit card.

All these can be done within 5 minutes. Our system makes it easy and convenient for you to make payment so you don’t have to send cash manually every time a cleaning is done as well as this is handled automatically. We are currently Braintree as a payment gateway since our new website was relaunched in September 2016 and this is the same gateway that companies like Uber uses to store your credit card details. All your credit card information is stored in the Braintree Vault and not with us, therefore we do not have any access to your credit card information. Our new website also allows you to re-schedule or cancel your cleaning sessions without the need to contact us directly. This request will be sent directly to the cleaners for them to respond.


When you engage a cleaner, you are effectively building a new relationship. For a relationship to bloom, it’ll have to be nurtured with care and concern. This is similar with working with cleaners. We hope that the cleaners are given the respect that they deserve as they are human beings like you and me. To make it work, both you and the cleaner have to put in effort to make it work, and that includes proper communication and understanding. This builds trust and is the foundation for a long and lasting relationship. Many of our customer-cleaner relationships has been blossoming due to the right amount of effort being put in and that has definitely created happiness and satisfaction for everyone.

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