Cleaner Interview: Lim Bee Yen

This series of posts focus on ProperHand’s unsung heroes, the cleaners. These interviews allow us to share a little about the lives of the hardworking people who lovingly take care of our homes.

Most Singaporeans aspire to achieve work-life balance to pursue individual hobbies or spend quality time with family. However, this dream seems to drift further away with increasing demands from our workplace. ProperHands turns to Mdm Lim to shed insights on how she juggles both ProperHands’ assignments and her personal interest.

Tell us more about yourself? How is your schedule like?

I’ve been managing a seafood restaurant at Clarke Quay for most parts of my life. It wasn’t until few years ago when we decided to end the business because my children would like to pursue their own career goals. Life back then was extremely busy! We have to procure and prepare the ingredients early in the day and work stretches all the way past midnight. Now, I am taking up regular assignments from ProperHands while joining enrichment courses such as make-up and cooking classes. I also make sure to exercise every morning to keep myself fit and healthy!

Wow! Two enrichment classes on top of daily exercise regime?! How did you manage to fit in all that?

The flexibility of ProperHands assignments help a lot in this. With a quick call or few clicks of the button, both customers and cleaners are able to reschedule cleaning sessions easily. For example, I’ve encountered customers who have to reschedule our regular sessions due to other commitments such as family trips or wedding dinners. Through a phone call to ProperHands or amendments on their ProperHands account, I’ll receive notification for rescheduling and if I am unable to make it, ProperHands will help me to find a replacement for the session. Thanks to this flexibility, I am able to select assignments that does not clash with my existing commitments so I can both work and pursue my interest at
the same time!

That’s great to hear! How do you find the assignments so far then?

I think this platform is a great avenue for making new friends actually. Surprisingly, my relationship with all customers from ProperHands are more like friends rather than typical employer-employee relationship. Every time I went to their apartments for regular cleaning, we will have small talks about our lives and I’m really grateful when some of them offered me beverages and snacks. Through the small talks I am also able to know more about them and their cleaning needs. This will inform me on which areas to prioritize during every session.

A special thanks to Mdm Lim Bee Yen for agreeing to this interview. At ProperHands, we strive to be a simple, affordable, and convenient way to keep your home clean. Through our fuss free rescheduling system, we have saw how Mdm Lim’s customers have benefited from the flexibility to make time for the things that matter to them. If you are someone who values this flexibility greatly, sign up now at