Thank you for your support

Thank you for choosing ProperHands for your home and office cleaning needs.

Unfortunately, we will be shutting down the service soon. While we love our customers, cleaners, and the work we do, we could not meet the internal goals we set for ourselves, and as a result will no longer be able to continue the business.

ProperHands will stop taking new jobs from 1 June 2017 but continue to fulfill existing and paid for jobs until 15 June 2017. Any paid for unfulfilled jobs that fall after 15 June 2017 will be refunded in full to our customers.

We truly appreciate your support and apologise for any inconvenience.

If you have questions, you can get in touch with us at support@properhands.com

Cleaner Interview: Lim Bee Yen

This series of posts focus on ProperHand’s unsung heroes, the cleaners. These interviews allow us to share a little about the lives of the hardworking people who lovingly take care of our homes.

Most Singaporeans aspire to achieve work-life balance to pursue individual hobbies or spend quality time with family. However, this dream seems to drift further away with increasing demands from our workplace. ProperHands turns to Mdm Lim to shed insights on how she juggles both ProperHands’ assignments and her personal interest.

Tell us more about yourself? How is your schedule like?

I’ve been managing a seafood restaurant at Clarke Quay for most parts of my life. It wasn’t until few years ago when we decided to end the business because my children would like to pursue their own career goals. Life back then was extremely busy! We have to procure and prepare the ingredients early in the day and work stretches all the way past midnight. Now, I am taking up regular assignments from ProperHands while joining enrichment courses such as make-up and cooking classes. I also make sure to exercise every morning to keep myself fit and healthy!

Wow! Two enrichment classes on top of daily exercise regime?! How did you manage to fit in all that?

The flexibility of ProperHands assignments help a lot in this. With a quick call or few clicks of the button, both customers and cleaners are able to reschedule cleaning sessions easily. For example, I’ve encountered customers who have to reschedule our regular sessions due to other commitments such as family trips or wedding dinners. Through a phone call to ProperHands or amendments on their ProperHands account, I’ll receive notification for rescheduling and if I am unable to make it, ProperHands will help me to find a replacement for the session. Thanks to this flexibility, I am able to select assignments that does not clash with my existing commitments so I can both work and pursue my interest at
the same time!

That’s great to hear! How do you find the assignments so far then?

I think this platform is a great avenue for making new friends actually. Surprisingly, my relationship with all customers from ProperHands are more like friends rather than typical employer-employee relationship. Every time I went to their apartments for regular cleaning, we will have small talks about our lives and I’m really grateful when some of them offered me beverages and snacks. Through the small talks I am also able to know more about them and their cleaning needs. This will inform me on which areas to prioritize during every session.

A special thanks to Mdm Lim Bee Yen for agreeing to this interview. At ProperHands, we strive to be a simple, affordable, and convenient way to keep your home clean. Through our fuss free rescheduling system, we have saw how Mdm Lim’s customers have benefited from the flexibility to make time for the things that matter to them. If you are someone who values this flexibility greatly, sign up now at www.properhands.com
today!

Cleaner Interview: Choo Hoay Si

This series of posts focus on ProperHand’s unsung heroes, the cleaners. These interviews allow us to share a little about the lives of the hardworking people who lovingly take care of our homes.

Tell us a little about yourself.

hoay-si-article-photoMy life and hobbies are quite simple and boring actually (laughs). My current life revolves around accompanying my husband to supervise his food business, doing assignments with Properhands, and handling housework at home. During my free time, I usually watch Korean dramas using my smartphone or do household chores at home. For some reason, I love to do cleaning a lot as I find satisfaction in seeing things at home being sparkling clean!

What made you want to join ProperHands as a cleaner?

I’ve mainly worked in the hospitality industry in the past after obtaining my diploma in hospitality management back home. After I got married, I’ve switch into something less time demanding such as admin to balance both work and family obligations.  In the recent years, I’ve tried something new by starting my own florist business as one of my interest is in floral arrangement. However, due to irregular working hours and due to orders peaking at certain periods of the year, I’ve decided to fold the business to take a break while looking for something new. That is when I saw ProperHands recruitment on some online job portal and decided to go for it!

Cleaning as a hobby? That’s interesting. Could you elaborate more?

Well, my husband is an avid collector of statues so my home is full of those at home, big and small. If I don’t clean them regularly, dust and dirt can easy accumulate on them and no one wants to see that! To prevent this, I clean them almost every day and while I’m on it, I thought I could also do other housework too. Thus, I always see my home in tip top clean condition. Perhaps seeing those statues in perfect condition made me feel a sense of accomplishment which leads to my interest in cleaning. My husband, on the other hand, thinks that I’m cleaning our home too frequently and that disturbs him a little (laughs). Therefore, in order to please him by not cleaning our home so frequently, I’ve joined ProperHands to clean other homes to pursue this hobby instead while also earn some extra cash!

I see. How do you find with working with ProperHands so far?

I find it great! Aside from doing what I love to do, I find the time flexibility aspect of the job a big plus point for me. I’ll get to choose which day I am available for assignments and ProperHands will contact me if there’s any suitable jobs that is convenient for me. This allows me to manage my commitment with family and friends better as I can freely adjust my schedule with ProperHands.  Aside from time flexibility, I find the non-repetitive nature of the job highly attractive. As I get to clean different homes on different days of the week, it feels more interesting compared to my old office jobs.

 

Cleaner Interview: Mdm Tay Bung Chu

This series of posts focus on ProperHand’s unsung heroes, the cleaners. These interviews allow us to share a little about the lives of the hardworking people who lovingly take care of our homes.

tay-bung-chu-article-profile

Tell us a little about yourself.

Currently I’m a grandmother of one and also doing freelance cleaning for households.  I’ve always been an avid learner. Earlier this year, I’ve used up government subsidies to take up English lessons to improve my language proficiency. This has helped me to communicate better with my customers during the cleaning sessions so that I can identify their needs.

Back in the days, I’ve always liked to “jio” my sisters for shopping spree or hanging around wet markets together. With the birth of my granddaughter few years back,  however, such activities are a thing of the past (Laughs).  Nowadays, I’ve been occupied with both babysitting my granddaughter and ProperHands assignments.  Occasionally, I do meet up with ex-colleagues and friends to catch up and keep updated on each others lives. I also like traveling a lot! I’ll make it a point of going for an overseas trip at least once a year with my sisters so that we can take the opportunity to catch up.

What made you want to join ProperHands as a cleaner?

After having a few months break because my previous employers ended their operations in Singapore, I’ve gotten bored at home as I only have to take care of my granddaughter in the late afternoons. Furthermore, there’s no one else at home because my husband is still working. In an attempt to find myself something to occupy my time, I’ve tried checking with the local community centre first for culinary or flower arrangement courses but the fees were too expensive! During that period, I saw a ProperHands recruitment advertisement in the newspaper by chance when I was checking the weekly supermarket promotions. As the advertisement stated that ProperHands was looking for flexible timing home cleaners, I thought it would be suitable for me as I still have to take care of my granddaughter.

What do you think about the freelance industry?

Initially I thought ProperHands was just offering a part-time job where I have to commit a fixed amount of hours each day and do assignments for 5-6 days a week. However, during the briefing at ProperHands’ office, the executive explained that it is even more flexible than that! We get to choose the days and the respective timings that we are available and ProperHands will try to match customers whose request falls into our schedule. Additionally, ProperHands also tries to help us find customers close to our homes so transportation is not a big concern.

I feel that this freelance arrangement is very good for housewives like me. For instance, sometimes when I have an impromptu event on a day when I have assignments, I have the flexibility to ask the customer for an alternative job timing. This flexibility is rarely seen in traditional part-time jobs as the manager will usually ask you to take urgent leave on the day when such scenario happens. If alternative arrangements could not be made, ProperHands can also help me by sourcing for a replacement for that session so the customer can still enjoy the cleaning services if I’m unavailable.

We’ve received many great reviews from customers regarding your work, how do you consistently deliver such good results?

For every job I do, I always take the tasks as something I am greatly passionate in.  In the context of home cleaning, I always treat my customers’ home like my own so I set high standards for the cleaning.  To achieve that, I always strive to reach the customer’s home slightly earlier and leave only when all the tasks are done. Although there are times where I’ve stayed longer than required, I feel we (the cleaners) ought to provide our services with the highest standards.

How do you feel about home cleaning assignments now that you’ve been doing it for quite a while?

I feel that one of the perks of the job is definitely interacting with people and improving my conversational skills. In my previous jobs, my social circle was among my ex-colleagues and we were all focused on getting our tasks done with minimal interaction. At ProperHands, we are facing multiple customers from various assignments, there is the opportunity to improve my communication skills as I am exposed to customers from diverse backgrounds.

How to migrate from our old to new site

Here’s a simple to use visual guide for how to migrate from our old site to our new one. If you are a current customer or have signed up with us before, you will need to follow the 3 steps below to get started using our new and improved website.

Step 1

The first step is to login. Visit http://properhands.com/ and click on the red Login button on the top right. A popup window will appear to ask for your mobile number. Login with your mobile number to get a One Time Password. Your old login details are no longer needed here.

step1

Step 2

After logging in, you will need to confirm your booking details. As an existing customer, this page will be automatically pre-filled with details of your existing booking.

step2

Step 3

The last step is to input your credit card details. We no longer use PayPal for payment, this is why we are asking for your credit card again. You can use any credit card you like.

step3

Once you confirm and pay, you’re done!

Important!

Do note that upon migration, only jobs scheduled from 15 October 2016 onward will be displayed. Jobs before 15 October will still be managed in our old site. You can access the old site at http://old.properhands.com.

New and improved ProperHands

properhands_website

Welcome to the new and improved ProperHands! We talked about some of the new features in a blog post earlier this month, and today you can try them out for yourself!

Do visit http://properhands.com and check out some of the new features that are designed to make our services easier, better, and more convenient for you.

Some of our new features include:

  1. No more passwords (real-time OTP)
  2. Self-manage your bookings and changes
  3. No more PayPal, we take credit cards directly!
  4. New wallet system
  5. Track every transaction
  6. Urgent cleaning service

One new feature we didn’t talk about previously is our new Cleaner App. The new mobile app for our cleaners has features such as new job alerts, jobs scheduled, reminders, maps and location assistance, access to historical records and payment. This will make our cleaners more productive and efficient while giving them support they need to do the best job.

screenshot_20160906-171537 screenshot_20160906-171954

Our new website

We are so close to launching our new website and we can’t contain our excitement! In the blog post we want to share with you some of the new features we will be rolling out.

Forget Passwords

Passwords are so yesterday. Most of us register once and make a booking which stays quite consistent until a change needs to be made. And by then a lot of us forget our passwords. So we changed it to a simple system where we send you a One-Time Password to your mobile whenever you need to login. Super simple and stress free.

login

Manage Bookings

When something comes up and you need to change a cleaning session, you can now do it immediately without contacting us.

bookings

No More PayPal

While PayPal was great when we first started, it was a pain especially for those without PayPal accounts. We’ve heard you and so we’ve invested in a system that takes credit cards directly. No PayPal account needed.

credit card

A New Wallet

In order to facilitate easier payments, especially when changes or multiple bookings are made, we’ve implemented a Wallet system where we store credit you have paid for and deduct when needed. This minimizes the amount of transactions you need to approve and we only charge you again when your Wallet has insufficient funds for the upcoming job.

wallet

Full Payment Records

You can now view all transactions in crystal clear detail. Both transactions from your credit card (to fill the wallet) as well as the transactions from the jobs done that draw from the wallet. Everything is as clear as day.

billings

Urgent Cleaning

We now have a new urgent cleaning option. Regular and one-time cleaning needs 5 days lead time for us to find a cleaner, but if you need someone urgently we’ll offer the cleaner more incentive to take on the job within 2 days.

Pricing

New Prices

We’ve adjusted our prices slightly to match the market rate as well as pay the cleaners more for their good work. It’s important to us that we get responsible and experienced cleaners and we’re more than happy to support them with better pay.