Thank you for your support

Thank you for choosing ProperHands for your home and office cleaning needs.

Unfortunately, we will be shutting down the service soon. While we love our customers, cleaners, and the work we do, we could not meet the internal goals we set for ourselves, and as a result will no longer be able to continue the business.

ProperHands will stop taking new jobs from 1 June 2017 but continue to fulfill existing and paid for jobs until 15 June 2017. Any paid for unfulfilled jobs that fall after 15 June 2017 will be refunded in full to our customers.

We truly appreciate your support and apologise for any inconvenience.

If you have questions, you can get in touch with us at support@properhands.com

New and improved ProperHands

properhands_website

Welcome to the new and improved ProperHands! We talked about some of the new features in a blog post earlier this month, and today you can try them out for yourself!

Do visit http://properhands.com and check out some of the new features that are designed to make our services easier, better, and more convenient for you.

Some of our new features include:

  1. No more passwords (real-time OTP)
  2. Self-manage your bookings and changes
  3. No more PayPal, we take credit cards directly!
  4. New wallet system
  5. Track every transaction
  6. Urgent cleaning service

One new feature we didn’t talk about previously is our new Cleaner App. The new mobile app for our cleaners has features such as new job alerts, jobs scheduled, reminders, maps and location assistance, access to historical records and payment. This will make our cleaners more productive and efficient while giving them support they need to do the best job.

screenshot_20160906-171537 screenshot_20160906-171954

Our new website

We are so close to launching our new website and we can’t contain our excitement! In the blog post we want to share with you some of the new features we will be rolling out.

Forget Passwords

Passwords are so yesterday. Most of us register once and make a booking which stays quite consistent until a change needs to be made. And by then a lot of us forget our passwords. So we changed it to a simple system where we send you a One-Time Password to your mobile whenever you need to login. Super simple and stress free.

login

Manage Bookings

When something comes up and you need to change a cleaning session, you can now do it immediately without contacting us.

bookings

No More PayPal

While PayPal was great when we first started, it was a pain especially for those without PayPal accounts. We’ve heard you and so we’ve invested in a system that takes credit cards directly. No PayPal account needed.

credit card

A New Wallet

In order to facilitate easier payments, especially when changes or multiple bookings are made, we’ve implemented a Wallet system where we store credit you have paid for and deduct when needed. This minimizes the amount of transactions you need to approve and we only charge you again when your Wallet has insufficient funds for the upcoming job.

wallet

Full Payment Records

You can now view all transactions in crystal clear detail. Both transactions from your credit card (to fill the wallet) as well as the transactions from the jobs done that draw from the wallet. Everything is as clear as day.

billings

Urgent Cleaning

We now have a new urgent cleaning option. Regular and one-time cleaning needs 5 days lead time for us to find a cleaner, but if you need someone urgently we’ll offer the cleaner more incentive to take on the job within 2 days.

Pricing

New Prices

We’ve adjusted our prices slightly to match the market rate as well as pay the cleaners more for their good work. It’s important to us that we get responsible and experienced cleaners and we’re more than happy to support them with better pay.